- Customer service
The only hat to ever fit me!
I've never had a hat fit me as well as this hat. It's impossible for me to find any hats in stores that fit my head. The only frustration I had with my order was that there was no tracking number. The first package was lost in the mail. After a number of days, I contacted the company and got a replacement. It still took over a week for the second hat to arrive. It was not shipped in a box, but a bag with a plastic hat mold underneath it, so it was a little bent when it arrived.
This is a nice, packable hat. It is a slightly smaller xl than other hats. Fits a little tighter, but still good overall. Definitely put up with some packing over a 2 day trip and getting folded and put into bags.
Easy to order, came quickly and fit great! Love the style too.
Great Customer Service
The customer service was exceptional, but I'm not sure about the hat. It was so smooshed when it arrived. They replaced it, but the second one was only somewhat better. I have soaked them and they are a little better, but the creases don't want to go away. I'm hoping that it will travel as it is supposed to be packable which was the reason I wanted it. We'll see how it does on an international trip.
This is the second one I have ordered of this one. I wore the first one so long and so often. I love this hat and it provides protection and looks great!