Our Shipping Policy

Order Processing:

Most orders are shipped out within 24-48 business hours from our warehouse in San Diego, California. We do not process orders on weekends.

Standard Shipping: $6.95- 3-5 Business Days 

Or waived with minimum purchase of $75

We find that most of our customers receive their purchases within 3-5 business days of processing. We ship standard orders using USPS First Class Mail. 

Expedited Shipping: $9.95 (or $3 if you have met the $75 Free Standard Shipping threshold)- 2-4 Business Days

If you have elected Expedited at checkout, we will ship out your order within 24 hours via Priority Mail for you to receive within 2-4 business days of us processing (depending on where in the US you live since our warehouse is in San Diego). 

Please note if there is an unexpected delay we will contact you. Feel free to email us if you have questions about your specific order or need it by a certain day so we can best accomodate you.

Also, in very rare cases, 1% of the time, we get customers that email us stating they have not received their order after it has been posted as "Delivered" by USPS. In most of these case, the postal courier has placed the package inside the mailbox (rather than the front door) as many of our packages are in mailers and not boxes. If you have not received your package and it has been posted as delivered in tracking, please check your mailbox first, then contact USPS as only they can connect you with the courier that delivered or marked delivered the package. Unfortunately, we have no control of USPS or the package once it leaves us so if it has been marked as delivered we must take USPS's word that it has been. If you contact them we have never had an unresolved issue of it still being missing. 

International Customers:

International Orders are welcomed with no order minimum with a $30 shipping charge. International shipping can take anywhere from 7-14 business days to receive. If there are any delays in the processing of your order, we will notify you promptly.

If you need the order sooner, please inquire as to expedited shipping rates by emailing service@sungrubbies.com in advance.

If your country does not show as an option during shipping, please send us an email at service@sungrubbies.con and we will see if we can accommodate shipping to your destination. Not all destinations can be shipped to.

Lastly, please note that you will be responsible for any customs/VAT/duties, if applicable, at the time of delivery. In many cases if a consumer refuses to pay the taxes associated with the transaction it gets rejected and sent back to us. We would not refund shipping charges we incurred if a package is rejected for nonpayment of duties/taxes owed. 

Thank you in advance for your understanding.

Return Shipping

If you have a return, Please visit our Return Center Here to process and manage your return. In order to keep our pricing low, we must maintain that SHIPPING COSTS are NON-REFUNDABLE. If you made a purchase and received free shipping, and your return brings you below the Free Shipping threshold, we will deduct $6.95 from your return.

 

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