If you don't love it, for any reason, we'll take it back.
Not 100% in love? No problem! You have 30 days to return your Sungrubbies for a full refund back to your original payment method.
We offer a FREE one-time exchange on all purchases for 30 days.
A flat shipping rate of $9.95 for all "return to refund" orders
No restocking fees or other service charges for processing returns.
What items are non-returnable?
- Items marked as final sale, Clearance.
- Free gifts or promotional items with retail value.
- Sun Gaiters, Neck Protectors, Sun Hoods, sunscreen, and nose guards
- Buy One Get One Free Items
- Shipping costs are non-refundable
- Delayed shipments are not refundable, even if paid for expedited
Is it easy to exchange and is it free?
Yes, a one-time exchange is free for 30 days from purchase date as long as item returned is unused and in its original condition.
Our system is fully automated. You will have the option to select which items you need to send back, and also have the ability to select the items you want to exchange to. Once all selected, if there is a difference in cost, the system will bill you automatically. In the case of an even exchange, the system will create a new order automatically, and will incur no shipping costs to send and receive the new replacement item.
In the case you need to exchange items for the second time, you must reach out to customer support team: firstname.lastname@example.org for instructions.
All returned packages must be received within 30 days from the time a shipping label was generated. Otherwise, Sungrubbies has the right to reject the returned package.
What is the return fee for shoppers?
Returns cost a flat rate of $9.95 which will be deducted from total refund, as long as shipped within 30 days from purchase date. Return labels & instructions will be auto-generated offering you an easy way to print and ship the items back.
All items must be in the original condition with tags attached, no stains or signs of wear, and in the packaging or similar packaging as they were delivered (please do not stuff our hats in smaller packages or destroy them, all damaged merchandise will not be accepted). If items are visibly worn, we reserve the right to decline the return or issue store credit at our discretion. Items shipped in larger packages might and will most likely incur shipping penalties, which Sungrubbies holds the right to pass to deduct from total refunds.
Please note: original shipping charges are non-refundable.
Returns/ exchanges passed 30 days will not be accepted. Please reach out to our customer service team in case you are passed the 30 day window. If approved, store credit will be offered as form of refund.
How soon will I get my refund?
Refunds are processed automatically as soon as the carrier confirms receipt of the merchandise.
Are responsible to ship the returned items back. Please ship items in the original package to the following address.
Our return center address is:
Att: Sungrubbies Return Center
9805 Campo Rd
Spring Valley CA 91977