FREE: USPS Standard Shipping USA (3 - 10 days): Orders $99 or more
FREE: USPS Priority Shipping USA (Up To 4 business days): Orders $200 or more
FREE: USPS First Class International Shipping: Orders $200 or more (except Australia & New Zealand)
Most orders under 16 ounces will be shipped with USPS First Class Mail.
Free US Returns/Exchanges within 30 Days
Order Processing:
Most orders are shipped out same day or within 24 business hours from our warehouse in San Diego, California. We do not process orders on weekends.
In very rare cases, 1% of the time, we get customers that email us stating they have not received their order after it has been posted as "Delivered" by USPS/selected carrier. In most of these cases, the postal courier has placed the package inside the mailbox (rather than the front door) as many of our packages are in mailers and not boxes. If you have not received your package and it has been posted as delivered in tracking, please check your mailbox first, then contact the courier directly as only they can connect you with the courier that delivered or marked delivered the package. Unfortunately, we have no control of USPS or the package once it leaves us so if it has been marked as delivered we must take USPS's word that it has been. If you contact them we have never had an unresolved issue of it still being missing.
For promo discounts, if missed at time of purchase, it is no issue at all. However, we ask that you please email us within 24 hours of placing the oder in order for us to manually apply it. If an order has already been shipped, then discount code will no longer apply in retrospect.
For domestic shipments, you should expect a notification when package has successfully been delivered. If for any reason you do not find the package soon after receiving delivery notice, we recommend that you wait until end of business day, sometime even 24 hours after. Our customers have experienced discrepancies between the time such notification is sent out and the actual delivery time of package. Please make sure your package was not picked up by someone else at your residence. We also recommend that you check with your local postal delivery person, just in case, and feel free reach out to our customer service so that our team is also aware of the issue. We recommend that you do so within 24 hours from the time delivery notification is sent out.
Standard Shipping Fees: $6.95 (Orders $0-$24.99) & $8.95 (Order $25- $99)
We find that most of our customers receive their purchases within 3-5 business days of processing. We ship standard orders using USPS First Class Mail.
Expedited Shipping-Cost/timeframe vary based on option selected at checkout
Expedited shipping cost varies for domestic US shipping destinations. Expedited shipping typically takes up to 4 business days to arrive. Please note if there is an unexpected delay we will contact you. Feel free to email us if you have questions about your specific order or need it by a certain day so we can best accommodate you.
Also, please note, UPS ground takes 1-5 business days.
International Customers: Varies
International Orders are welcomed. Shipping charges default to carrier charges which are presented during the checkout process. You will be prompted to select the most suitable option between all available carriers.
If you have any questions email service@sungrubbies.com.
If your country does not show as an option during shipping, please send us an email at service@sungrubbies.com and we will see if we can accommodate shipping to your destination. Not all destinations can be shipped to.
Lastly, please note that you will be responsible for any customs/VAT/duties, if applicable, at the time of delivery. In many cases, if a consumer refuses to pay the taxes associated with the transaction it gets rejected and sent back to us. We would not refund the shipping charges we incurred if a package is rejected for nonpayment of duties/taxes owed.
Customs, duties and other fees assessed by the destination country for an item can NOT be paid to the United States Postal Service® when the item is mailed. The recipient of the mail-piece is the only one who can pay the customs fees.
All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's national laws (this fee is also collected in the United States on inbound international items). Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country's laws. Each country assesses customs, duties, and taxes. Check the World Customs Organization website for general information, or visit the website of that country's customs service.
It is important to understand that, if duties and taxes are assessed on an item mailed via the Postal Service™, they are collected from the recipient. Postage is charged to cover the expense of delivery only. Postage does not cover charges assessed by customs in the destination country.
It is also important to keep in mind that packages may be delayed due to customs or even local carriers, which in most cases is out of our control. In fact, due to the limited tracking available in many countries, we find very little information as to what is happening in real time with some of these package.
international shipping fees are none refundable unless package was lost in transit.
Return Shipping
For Domestic Customers | Free Returns Within 15 Days
For Domestic Customers | Free Returns Within 30 Days
At Sungrubbies returns are easy! Use our return label to postmark your return within 30 days of the delivery date, and we'll cover the cost of your return shipping! All items will be inspected and must be in their original condition with tags attached, no stains or signs of wear, and in the packaging or similar packaging as they were delivered (please do not stuff our hats in smaller packages or destroy them, all damaged merchandise will not be accepted).
All items will be inspected and must be in their original condition with tags attached, no stains or signs of wear, and in the packaging or similar packaging as they were delivered (please do not stuff our hats in smaller packages or destroy them, all damaged merchandise will not be accepted).
Our return center address is:
Sungrubbies
9805 Campo Road #165-939
Spring Valley, Ca 91977
No returns are accepted under any circumstances after 30 days of receipt. Please note if you paid for any shipping (i.e. Express, Expedited, etc), that all shipping charges are not refundable, only product purchases are.
No returns are accepted for any item marked as "clearance" or listed under our "clearance" section or purchased on a "Buy One Get One" offer.
For International Customers | Returns Allowed Within 30 Days
Unfortunately, we do not offer free international return shipping. However, you are welcome to ship the item(s) back to us directly through your carrier of choice within 30 days of delivery to:
Sungrubbies
9805 Campo Road #165-939
Spring Valley, Ca 91977
No returns are accepted under any circumstances after 30 days of receipt.
Please note if you paid for any shipping (i.e. Express, Expedited, etc), that all shipping charges are none-refundable, only product purchases are.
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