FREE: Standard Shipping to USA (3 - 10 days): Orders $75 or more.
Order Processing:
Most orders are shipped out typically same day or within 48 hours. All orders are shipped from our warehouse in San Diego, California. We do not process orders on weekends.
In very rare cases, 1% of the time, we get customers that email us stating they have not received their order after it has been posted as "Delivered" by USPS/selected carrier. If you have not received your package and it has been posted as delivered in tracking, please check your mailbox first, then contact the courier directly as only they can connect you with the courier that delivered or marked delivered the package. Unfortunately, we have no control of carriers or the package once it leaves us so if it has been marked as delivered we must take carrier's word that it has been. If you contact them we have never had an unresolved issue of it still being missing.
For promo discounts, if missed at time of purchase, it is no issue at all. However, we ask that you please email us within 24 hours of placing the oder in order for us to manually apply it. If an order has already been shipped, then discount code will no longer apply in retrospect.
For domestic shipments, you should expect a notification when package has successfully been delivered. If for any reason you do not find the package soon after receiving delivery notice, we recommend that you wait until end of business day, sometime even 24 hours after. Our customers have experienced discrepancies between the time such notification is sent out and the actual delivery time of package. Please make sure your package was not picked up by someone else at your residence. We also recommend that you check with your local postal delivery person, just in case, and feel free reach out to our customer service so that our team is also aware of the issue. We recommend that you do so within 24 hours from the time delivery notification is sent out.
Standard Shipping:
We find that most of our customers receive their purchases within 3-5 business days of processing.
Expedited Shipping-Cost/timeframe vary based on option selected at checkout
Expedited shipping cost varies for domestic US shipping destinations. Expedited shipping with the USPS (USPS Priority) typically takes up to 4 business days to arrive.
Also, please note, UPS Ground is not considered expedited shipping and normally takes up to 5 business days to arrive. Please use USPS Priority or even express options for expedited shipping.
Please note: we cannot guarantee shipping speed/timeframe, nor influence the process with the USPS. Our guarantee is fast processing time, and that we will upgrade the shipping speed to Priority, per the order request. Should you decide to pay for expedited shipping, and package is delayed, we are not responsible nor liable. as a result, we do not issue shipping refunds on all expedited shipments, unless it was delayed by Sungrubbies team.
